Training and the skills matrix: who knows what?

A skills matrix places the skills each role needs next to each person's current level. Gaps become training needs, and needs become the annual plan.

From plan to attendance

• Needs analysis: gaps by unit and role.
• Training plan: an approved annual plan and budget.
• Trainer pool: internal and external trainers and their areas.
• Attendance and evaluation: signatures, tests and effectiveness forms.

On-the-job and onboarding

Onboarding and on-the-job programmes are defined step by step for new starters; who supervised each step is recorded. When legally required trainings approach expiry, the owner is notified.