Comparing plants in a multi-site company: one yardstick

In a company with several plants, each works with its own habits. Comparison only makes sense with shared definitions and shared measures.

• Shared record types: the same name should mean the same thing.
• Rates: per person or participation rate instead of absolute counts.
• Validated gains: estimates stay out of comparisons.
• Times: first response and closure times.

Plant boundaries and the centre

Plant users see their own plant's records; roles with company scope can compare all plants. Plant boards are fed by sub-boards and presented to senior management on one screen.